What happens after you send a request

What happens, in order

Four steps from your first question to a decision.

1. Request: tell us which service you want to ask about.
2. Hand-off: we send the request to a provider in or near Aurora.
3. Contact: the provider reaches you and arranges a consultation.
4. Consultation: a licensed provider decides what is suitable, and you make your own choice.

When the provider gets in touch

The first contact is usually short. The provider wants to know what you are interested in and when you could come in for a consultation.

This is a good moment to ask a few practical questions: where they are, who would see you, and what the consultation involves. You do not have to decide anything on that first call. Write down what they tell you and compare it with the questions to ask list.

Privacy in plain terms

• We share your form details with one provider near Aurora so they can reach you.
• The provider uses them to contact you about a consultation.
• You choose what to write in your message.
• You can ask to withdraw your request at any time.

You do not need to include health details in the form. The full details, including how to ask for your request to be withdrawn, are on the privacy page.